Shipping policy

Last updated: 31/8/25

Thank you for shopping with merivi! Please review our shipping policy below for details on order processing, delivery times, and related information.

Order Processing Time

All orders are processed and dispatched within 1–2 business days of purchase. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has shipped.

Estimated Delivery Times

Once dispatched, delivery times vary depending on your location:

Please note that these are estimated timeframes and not guarantees. Delays can occasionally occur due to customs processing, local courier delays, weather events, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update after dispatch.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery destination. [Insert details: e.g., "Free shipping on orders over $X" or flat-rate shipping fee, if applicable.]

Customs, Duties, and Taxes

For international orders, please note that your order may be subject to customs fees, import duties, or taxes imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the price of your order or shipping cost. We recommend checking with your local customs office for more information prior to placing your order.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery window, please contact our support team at [Insert Support Email] with your order number so we can investigate. While rare, delays can occur once a package is in the hands of the carrier or customs, and we will do our best to assist in locating your order.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at [Insert Support Email] and we will do our best to update it before dispatch.

Multiple Items / Split Shipments

Orders containing multiple items may occasionally arrive in separate packages or at slightly different times, depending on product availability and warehouse location. You will receive tracking information for each shipment.

Questions?

If you have any questions about your order or this shipping policy, please reach out to us at [Insert Support Email] or through our [Contact Us] page.